Privacy and Security Policy
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VoloFin collects Your Personal Information when You successfully submit information while filling any form or survey on the Website, or while creating Your User account (“User Information”). User Information is the data that can be used to uniquely identify or contact a person and/or the business entity that a person represents and shall include, but not be limited to, information regarding Your Personal Information, information associated to Your social networking platform and such other information for the purposes of identification and verification.
You may visit and browse the Website without having to provide User Information. Where possible, We indicate which fields are mandatory and which fields are optional to be filled on the Website. You always have the option to not provide information by choosing not to submit particular information or feature on the Website. When you visit the Website, We may collect certain non-personal information such as Your internet protocol address, operating system, browser type, and internet service provider. This type of information does not identify You personally during Your visit to the Website. We can identify You only after You submit User Information voluntarily on the Website.
By using this Website, You consent to the collection, storage and use of the User Information that You provide for any of the services that We offer and You consent to Our collection of any changes or updates that You may provide to the User Information. We collect only such User Information that We believe to be relevant for the purpose of identification and verification and is required to understand You or Your interests. We clarify that We shall not be liable, for any reason whatsoever, for the authenticity of any User Information provided by You to Us. You hereby confirm that the User Information provided by You is and shall continue to be valid, true and accurate to the best of Your knowledge.
Collection of information
To enhance Your use of the Website, We may collect technical and navigational information each time You visit the Website, which are saved in server logs. These are encrypted statistics, which help Us in improving the efficiency of the Website by giving Us information relating to Your use of the Website. Such information may include details of:
- The server (Internet Protocol) from where the Website is being accessed;
- The browser and operating system used to browse the Website;
- Links clicked, scrolled and pages visited;
- Details of Your last visit to the Website, including time, date and the duration of Your session on the Website; etc.
This information may be used by VoloFin, for example, to understand the number of users visiting the Website, to alert You to any software compatibility issues, or it may be to gather broad demographic information for aggregate use of the Website in improving Our functionality. While collecting such information, Your anonymity is maintained at all times and, at no time can We identity You personally, unless You submit the User Information on the Website or through the e-mail feature.
VoloFin may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner to: advertisers and other third parties for their marketing and promotional purposes, such as the number of Users and how many users clicked on a particular product, services, third party links or any other Content available on the Website. Such information does not identify You individually. Access to Your User Information, account credentials, account information and any other personal information You provide is strictly restricted and used in accordance with specific internal procedures and safeguard governing access, in order to operate, develop or improve the services provided by Us. These individuals have been selected in accordance with our security policies and practices and are bound by confidentiality obligations. They may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
We may also use third party vendors or service providers to help Us provide various services to You, such as sending e-mail messages on Our behalf or hosting and operating a particular feature or functionality of Website. Our contracts with these third parties outline the appropriate use and handling of Your information and prohibit them from using any of Your Personal Information for purposes unrelated to the product or service they provide. We require such third parties to maintain the confidentiality of the information We provide to them.
You acknowledge that apart from Your User Information, if You upload or exchange any data, content, information, pictorial representations and/or images (i.e. User Content) including comments on the Website, such User Content may contain information including User Information and the same may be available to the other Users of the Website. VoloFin will not be liable for the disclosure and dissemination of such User Information on the Website.
Like most other sites, We use data collection devices known as “cookies” to collect and store information of Users visiting the Website. A cookie is an alpha-numeric identifier, which is small amount of data that is sent to a User’s browser from a web server and is eventually stored on a User’s computer hard drive. Cookies are a reliable mechanism to remember the activities of the User on the Website and help in improving Your experience on the Website.
VoloFin may set and access cookies on Your computer to track and store preferential information about You. We may gather information about You through cookie technology. For example, We may assign a cookie to You, to help better determine which of VoloFin’s news stories appeals to your interests. This anonymous information is maintained distinctly and is not linked to the User Information You submit to Us. The option of accepting cookies is up to You, however certain features of the Website including Content and the forms may not be accessible without accepting cookies. Please note that most Internet browsers will allow You to stop cookies from being stored on Your computer and to delete cookies stored on Your computer. If You choose to eliminate cookies, the full functionality of the Website may be impaired for You.
Use of user information
User Information provided by You is used by Us only to provide information that You request. We do not and will not sell or rent User Information to anyone, anytime for any reason. Our use of User Information includes the following:
- Verifying Your identity;
- Facilitating Your use of the Website;
- Responding to Your queries or complaints or to fulfil Your requests for information about the services and solutions that We offer and the process relating to the same;
- Providing You with information about VoloFin and to deliver to You any administrative notices, notifications regarding your subscription and other materials, news updates and campaigns supported by VoloFin;
- Fulfilling your requests for certain services and providing You with related customer service;
- Sending You surveys and marketing communications that VoloFin believes may be of interest to You;
- Personalizing Your experience on the Website by presenting news and stories of interest to You;
- Help You address trouble-shooting problems, detecting and protecting against error, fraud or other criminal activity;
- Conducting internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages on the Website);
- Sharing such information with third party contractors that provide services to VoloFin and are bound by the same privacy restrictions;
- Improving the Content on the Website;
- Protecting the integrity of the Website;
- Responding to judicial process and provide information to law enforcement agencies or in relation to an investigation on matters concerning public safety, as permitted by law; and
Sharing of user information
Except as provided in paragraph above, We shall disclose the User Information only in circumstances where:
- The User has provided instructions or consent towards such disclosure;
To prevent any form of unlawful interception or misuse of User Information, We use reasonable physical, electronic and managerial procedures to safeguard and secure the User Information collected. We use reasonable secure and technologically appropriate measures, in compliance with the laws applicable in Singapore related thereto to protect You against loss or misuse of Your User Information including internal reviews of data collection, storage and processing practices and other reasonable security measures which are equivalent to security measures that VoloFin uses to protect its own confidential information. We have in place a secure server for all Your transactions on the Website, which, if required to be accessed, are accessible only by the authorised personnel of VoloFin. However, as You are aware, no internet site is completely free of security risks and We do not make any representation in respect of the same.
We do not warrant that Our Website or any electronic communication made by Us is free from virus or other harmful effects. In the event of any errors in transmission or due to an act of a third party, We shall have no liability. You explicitly agree that Your use of the Website and/or services provided by Us is at Your own individual risk. You agree and confirm that Your User Information may be transferred, processed and stored. You hereby confirm that You have been made aware of the security measures undertaken by Us and You expressly consent to Us storing, handling, using Your User Information.
Blogs and other forums on the website
If You use a bulletin board, blog or chat room on the Website, You should be aware that any information You submit there can be read, collected or used by other users and could be used to send You unsolicited messages. We are not responsible for Personal Information You choose to submit in these forums. These forums may be hosted by VoloFin or by one of Our third party service providers or featured individuals or organisations on VoloFin’s behalf.